1. Who We Are
Nicholas Hythe Ltd is a kitchen design and installation business based in Cambridgeshire, UK. We are the data controller of your personal data. We also have a Data Protection Lead who oversees our compliance with UK data protection law.
2. The Data We Collect
We may collect the following personal data about you: – Name, email address, postal address and telephone number – Project and property information relating to kitchen design services – Payment and invoice data for processing orders – Communications you send to us (including via our website contact forms) – CCTV footage if you visit one of our showrooms – Website usage data (e.g. IP address, browser type, and site usage analytics)
3. How We Use Your Data
We process your personal data for the following purposes: – To provide kitchen design services and fulfil our contractual obligations – To respond to enquiries and communicate with you throughout your project – To manage payments and issue invoices – To analyse and improve our website and customer service – To maintain security, including through CCTV use – For legal compliance and business administration
4. Legal Basis for Processing
We rely on the following lawful bases for processing your data: – Performance of a contract – Legal obligation (e.g. tax and accounting requirements)
– Legitimate interests (e.g. responding to enquiries, maintaining security) – Consent, where required (e.g. for direct marketing)
5. Data Sharing
We do not sell your data. We may share your data with: – Our subcontractors or suppliers for the purpose of fulfilling your project – IT providers and cloud services (e.g. Microsoft 365, SharePoint, Mailchimp) – Professional advisors and legal authorities when required – Web hosts and analytics services to support our online services
6. Transfers Outside the UK
Where your data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs).
7. Data Retention
We retain your data only as long as necessary to fulfil the purposes it was collected for, including to comply with legal and regulatory requirements. More information is available in our Retention and Disposal Policy, available upon request.
8. Your Rights
Under UK data protection law, you have the right to: – Access your data – Request correction or deletion – Object to processing or restrict how we use your data – Request data portability – Withdraw consent at any time (where applicable) – Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Contact Us
To exercise your rights or if you have any questions about this policy, contact: Data Protection Lead Nicholas Hythe Ltd Unit 4 Burrel Road, St Ives, Cambridgeshire, PE27 3LE Email: info@nicholashythe.co.uk
10. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website. This version was last updated in July 2025.
