Trading Standards Buy With Confidence
At the time of writing, Nicholas Hythe is the only kitchen design and installation member of Trading Standards’ Buy with Confidence scheme in Cambridgeshire. In fact, the Buy with Confidence scheme has only four kitchen retailer members in the east of England. And, across the country, there’s only about a dozen members who provide the entire design and installation service.
What is the Trading Standards’ Buy with Confidence scheme?
Nicholas Hythe is proud to announce that it has been accepted as a member of the Trading Standards’ Buy with Confidence scheme.
The Buy with Confidence scheme is a partnership of Local Authority Trading Standards Services regarding consumers concerns about ‘rogue traders’. The scheme provides consumers with a list of businesses which have given their commitment to trading fairly. Every business listed has undergone a series of rigorous checks by professionally qualified Trading Standards staff before being approved.
An exclusive club!
At the time of writing, Nicholas Hythe is the only kitchen design and installation member in Cambridgeshire. In fact, the Buy with Confidence scheme has only four kitchen retailer members in the east of England. And, across the country, there’s only about a dozen members who provide the entire design and installation service. An exclusive club indeed!
What did we prove to be accepted?
The rigorous application process required us to provide evidence of:
- All customer-facing employees having had a recent DBS check.
- Fair and legally compliant terms and conditions.
- Recent customer references for Trading Standards to contact and validate.
- A detailed customer complaints policy and complaints-handling process.
- Proof of employee training.
- A valid, up-to-date privacy notice and proof of data protection training.
- Details of the guarantees we provide.
- A health and safety statement and a programme of regular safety checks on and off our premises, including in clients’ homes.
- Our accident and near-miss reporting policies.
- Up-to-date Employers’ and Public Liability insurance.
- Our vigilance with regards to modern-day slavery in our supply chain.
The process took nearly four months from start to finish; along the way, it forced us to review all areas of our business to ensure we could maintain membership status.
So, why did we want to be members?
We fully expect the ‘Buy with Confidence Trading Standards Approved’ stamp to provide potential clients with the confidence we’re a business that takes fair trading seriously. In these most difficult of times, people investing their hard earned money in their homes need to feel reassured that they’re doing so with a company that’s been thoroughly vetted. And not just by a trade organisation or recommendation website, but by Trading Standards.
Membership, we believe, will differentiate us from our local and national competitors. And, it will help people looking for a trustworthy partner to undertake their kitchen or home renovation, find and decide upon us
Explore Our Kitchen Features
Visit our showroom
Our St Ives showroom houses around 15 kitchen styles to help you decide which is your preferred style. We have previously been voted Best Showroom in Huntingdonshire by industry magazine KBB – an accolade of which we are very proud.
Hot kitchen technology
Kitchen appliances can now be controlled from your mobile phone and that could make life more streamlined and efficient and help reduce energy bills. Talk to us about how technology could make your world easier.
Open plan dining and living
So many more kitchens now double up as the main living space in a home. That means working areas; benches; lighting; areas for eating, chatting and enjoying a coffee as well as cooking. This is modern living.
To book an appointment, please call St Ives: 01480 468598, Ely: 01353 786598 or click the ‘Contact Us’ button below.
